FAQs
Frequently Asked Questions (FAQs)
About Chair Care
What is Chair Care?
Chair Care is a UK-based online store specialising in lovingly restored vintage chairs and other characterful furniture. We give timeless pieces a second life, combining history and style to create something truly unique for your home.
Do you have a physical store I can visit?
No, we operate exclusively online. This allows us to focus on curating and restoring beautiful furniture and delivering it straight to your door.
Product Information
Are your items new or used?
All our furniture is vintage or pre-loved. Each piece is carefully hand-picked and professionally restored to highlight its original charm while ensuring it’s ready for everyday use.
Are your items one-of-a-kind?
Yes, most of our pieces are one-of-a-kind or limited in number due to their vintage nature. Once they’re gone, they’re gone—so don’t wait too long!
Can I request customisation?
We don’t currently offer custom restoration services, but if you’re after something specific, feel free to get in touch—we may be able to help source or suggest something similar.
Orders & Payment
How do I place an order?
Simply add your chosen item to the cart and proceed through the secure checkout process. You’ll receive a confirmation email once your order is placed.
What payment methods do you accept?
We accept all major debit and credit cards, PayPal, Apple Pay, and Google Pay.
Can I reserve an item?
We’re unable to reserve items due to the limited availability of our stock. All sales are on a first-come, first-served basis.
Shipping & Delivery
Where do you deliver?
We currently deliver across the UK. If you’re outside the UK, please contact us before purchasing to discuss potential options.
How much does delivery cost?
Delivery charges vary depending on the item size and your location. Shipping costs will be calculated at checkout.
How long will delivery take?
Most items are dispatched within 3–5 working days. Delivery times vary depending on your location and the courier service used.
Do you offer local pickup?
As an online-only store, we do not offer pickups. All items are shipped directly to your address.
Returns & Refunds
Can I return an item if I change my mind?
Yes. You can return items within 14 days of delivery, provided they’re in their original condition. Please note: return shipping costs are the buyer’s responsibility unless the item is faulty.
How do I initiate a return?
Contact us at [insert contact email] with your order number and reason for return. We’ll guide you through the return process.
What if my item arrives damaged?
We take great care in packaging, but if something arrives damaged, please contact us within 48 hours of delivery with photos. We’ll do our best to resolve the issue promptly.
Sustainability & Ethics
How sustainable is Chair Care?
Sustainability is at the heart of what we do. By restoring vintage furniture, we reduce waste and promote mindful consumption. Each piece is a sustainable alternative to mass-produced furnishings.
Contact Us
How can I get in touch?
You can reach us at [insert email] or via our contact form on the website. We aim to respond within 1–2 business days.
Do you offer trade or bulk discounts?
If you're an interior designer or sourcing for a project, get in touch—we’d love to hear from you.